My 1 year old golden doodle fell ill with diarrhea, vomiting, another with a plethora of other symptoms. PetPlan went completely went above and beyond their call of duty. I spoke with one women named Tami Rydel who went out of her way to make sure my medical records reached the right hands and by the next day my claim was assessed and I was paid out exactly as they promised. Juno had one condition while she was a puppy before i adopted her and I was nervous that somehow I would be denied due to a previous illness, as you see many of those horror stories with other companies. NOT THE CAUSE HERE. Completely honest and reliable, and their customer service is out of this world! They truly care about the pets they're insuring.