We have had six dogs over the years and have tried three different veterinary insurance companies. For our last dog, we chose Petplan and discovered that they are simply the best. Petplan has it all from policy options to meet your financial needs and the needs of your pet, to knowledgeable and compassionate people who answer the phone and your questions. The claim submission process is easy and those claims are processed in a very timely manner. I have been especially impressed by the genuine compassion I experienced from several people who answered the phone around the time that our last dog passed away. These people all love animals and it shows. I want to recognize Susan Potts for her exemplary customer service. Our only regret is that it took us so long to discover Petplan.