We paid for pet insurance with the hope that we would never need it. Unfortunately, our beloved cat Titi was diagnosed with a cancerous tumor in her throat region three months ago, after numerous vet visits and diagnostic tests. We did one round of chemotherapy but she did not tolerate it well so we stopped. We finally had to put her to sleep last week after it was clear she was having trouble breathing. It was one of the hardest things we had to do. Amidst our worries and grief, it helped so much to know that Petplan had our back. In the end, the out-of-pocket costs were still substantial (don't kid yourself if your pet has a serious condition), but we are still extremely grateful that we had Petplan. It could have been a lot worse. Great customer service. Simple claim process. Highly recommended.