The runaround

1
Out of 10

NOT happy. I have a dog w/a mild heart murmur (from birth) that, because of his age, I wanted an electrocardiogram to ensure he was healthy enough for th anesthesia used in annual teeth cleaning. Had that done, filed a clain &.... nothing. Called & was told that there was one detail missing & so I filed that....again, nothing. Made several calls & was told it wasn't ready yet & to check back. Alot of hoops to jump thru..Still nothing. Was FINALLY told it wasn't covered due to it being a "preexisting condition"....which I obviously knew nothing about. .so, after MONTHS of no answers, I finally hear this. To add insult to injury, th ONLY communication I've recieved from them is to tell me my policy is up for renewal! I'm looking around for a different company.

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Injury/illness
Electrocardiogram for heart
Claim Amount
$500 - $1000
Breed

Mixed Breed

Age of Pet
Over 8 years

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