We are currently experiencing every pet parent's worst nightmare- learning that our dog has cancer. We obtained PetPlan Insurance for our soon-to-be 7 year old doberman, Scarlet, along with two of our other dogs when they were very young. I can't say enough about the entire PetPlan Insurance organization. They have responded promptly, efficiently and with extreme compassion from the second that we had to rush Scarlet to our vet 3 weeks ago, to her being transferred to an Emergency Specialty Clinic,and to now receiving weekly chemotherapy treatments. She also receives physical therapy two times weekly to help regain the use of her back legs, which she lost partial use of.Each and every claim that we submitted was handled with a sense of urgency. Several pre-authorization requests were also submitted and handled very promptly and also with a sense of urgency and concern for the care of our beloved pet. Not only did I receive follow-up email responses from PetPlan but I also received very empathetic phone call responses to accompany their emails, as well. I can't say enough about their representatives - Chris Rugal, Bianca D'Amato, Dan Mason, David Nelson, and claims adjuster Sarah Baker. They have truly gone above and beyond, and are assets to their profession. They are genuinely compassionate to our situation and their interaction is helpful in making a very emotional experience less painful. I would encourage anyone who owns a pet to consider PetPlan Insurance. They are by far the best pet insurance company out there. I have researched all of the other pet insurance companies, and in comparison, PetPlan is by far the best.