I took out a PetPlan policy on my adopted Lhasa Apso mix, Dooney, when he was about 2 years old. I had to submit claims for an unknown illness causing his ALP liver enzyme to be off the charts. PetPlan paid those claims promptly according to my policy. Most recently I took Dooney in to have his teeth cleaned and to repair a cracked canine tooth. However, the x-rays showed some other very serious issues one of which might have been cancer. There were 5 teeth in total that needed to be removed or repaired. They worked on the 3 most urgent as this was a long complicated surgery requiring them to remove a bony growth and a section of jaw bone around the tooth and growth. Fortunately, the biopsy showed no cancer. I filed the claim via email and I received payment within 10 days. I was very pleased with the speed and reimbursement. Pet Insurance is a must and I am very glad that I have it for Dooney. Thank You.