Fantastic Customer Service

Out of 10

After several misfortunes with some of my cats, I finally got insurance for all of my animals. One of my young cats, Logan, unexpectedly had a urinary blockage. Spent almost a week in the hospital. The bill was over $2000. I had never submitted a claim before and was very skeptical how much would be covered, if at all. Let me tell you, it is so worth it! The mobile app made it super easy to update his medical forms. Petplan representatives contacted the hospital for a couple more medical files and answered every question I had when I called. Almost a month after the entire ordeal (and about two weeks after I finished turning in all of the paperwork), I just received an email saying that after the $200 deductible, all the rest of the hospital say was covered! I am so happy! It is such a weight off of my shoulders! Highly recommend this insurance provider to everyone!!!

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urinary blockage
Claim Amount
Over $1000

Domestic Mediumhair

Age of Pet
1 - 8

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