My experience with PetPlan has been fantastic so far. Of course, you hope to never have to use insurance but I must say they have delivered every time we needed them to. They have paid out claims as promised with no hassle – every time. I have to say that they have gone above and beyond my expectations so far – I want to make a special mention of an associate Gina, that I recently had the pleasure of assisting me with a claim. Gina went well above and beyond my expectations in spending many days chasing down a provider for my dog’s medical records from the visit. Even when the provider mistakenly sent a fax that they did not recognize my pet, Gina followed up with me so that we would figure out the next steps. I must say I totally expected a quick one-liner from PetPlan stating that they had not received all documentation required to process my claim and left the rest in my hands. However, Gina took it upon herself to contact the provider directly to get this issue resolved and constantly kept me in the loop, updating me with regular emails of her progress all the way through to placing my cheque in the mail. The amount of time and struggle she saved me is amazing and I recommend PetPlan whenever I get the chance. A big thank you to Gina and PetPlan!