We got PetPlan after our dog had a obstruction 6 months ago and we had to pay the painful $5,000.00 bill. Well it happened again and unfortunately this time he didn't recover, we had to put him down. PetPlan sent us a very compassionate letter the day after our claim was submitted, they paid us 90% just like they said they would and received the check within 14 days. It can't bring back our "Bentley" but it certainly helped to not have to stress over getting our money back. Thank you PetPlan.