I can't talk about my little Nina's illness yet because she's still not 100% and it still hurts me. What I can talk about is the wonderful and compassionate service I got from two reps. One Was Jessica Kramer and the other was Regina Blair.These two women were so helpful and listened so compassionately to my story. They were so informative and instructive about the claims process. I highly recommend Pet Plan to anyone looking for pet insurance and have already several times. I hope that Regina and Jessica know how important they are when pet parents go through these traumatic times. Thank you again Pet Plan.Also, the only delay was due to vet and hospital not submitting paperwork in a timely fashion.