I want to publicly thank and acknowledge Regina Blair, one of the pet plan employees for her incredible service to my cat Moxie!From the moment we met on the phone she has gone above and beyond to help me in any way possible and it has been a great service. Not only has she gotten records for me in a very short time, but she has helped push through a very much needed pre approval for a procedure that Moxie needed while I was out of the country. She has followed up on every email I have sent immediately.
She has spontaneously written to ask how Moxie was doing. It is clear that she cares.. I was quite surprised to discover that she is a relatively new employee and if she doesn’t know the info, (which almost all of the time she is well versed) then she gets it. This has all been incredibly valuable but most particularly when Moxie was not well and the stress of not knowing was soothed by not having to wait for documents and information and checks! A big shout out and recommendation to Gina!!!!