Our 9 year old dog, Tio, got a mass in his gum. We were extremely worried, because it could be a malignant tumor. We had to do a biopsy to find out whether our doggy had cancer or not. The procedure was going to cost us close to $1000 which is a lot of money for us. But thanks to Petplan we ended up paying less than $300! The process was very smooth, the customer service rep, Melissa Demedio, was great to work with. Not only because she was efficient, but also she was very caring, and she was worried about Tio and the outcome of the biopsy as well. For anybody out there thinking about getting insurance for their pet, petplan is great!! I highly recommend this company!!