I had the pleasure of talking to Kim, Happiness Manager, a couple days ago on how to sort out a policy transfer. Kim was knowledgeable, clearly describing how the process worked, while at the same time, she was funny and kind. The folks at PetPlan make it easy with their mobile platform that has allowed me to file claims really easily, but the real measure of customer service comes when you need to speak with someone, and that someone is very good at what they do. I could not be happier with PetPlan and the excellent staff the employ. Kim, thank you again for your help!
As for claims, Axel had a urinary tract infection, three visits to the vet, almost $1500 is medical bills, and the claims were paid in about two weeks to my mailbox!