I have had three dogs insured for years with Pet plan and up until the change in underwriters was fairly satisfied. They responded to receiving claims and covered them efficiently. Now, with each renewal they have raised the deductible to a ridicules amount, from 50.00 to 200.00. Reduced the claim returns from 100% to 90%. They were always quick to respond to questions, no so anymore. I will be dropping my coverage as each dog comes up for renewal and have started putting those premiums in an account to cover future vet bills. They have gone from a 5 star to a 1 star company as far as I am concerned.