I just received a large check ($600+) back on Mia's last vet visit where XRays and tests were needed. I was sure I was going to be in for a fight, but to my surprise, the process with PetPlan was easy and there was no fight or hassle. I had no problem submitting the claim and shortly after, received my check.
I also had to contact PetPlan on another matter and the Rep was really helpful and pleasant to work with.
Definitely will recommend PetPlan to my friend who is getting a puppy next week.