I’m a senior living on a fixed, limited income, and I can’t begin to tell you what a blessing it was that Petplan reimbursed me for the entire cost of the vet care that my cat Jenny required during her final few days. She was suffering from a complicated combination of gastrointestinal and other problems that puzzled the vets who treated her. I felt I had to try everything within reason that her vets recommended to try to save my beloved friend of almost 15 years (emergency hospitalization, ultrasounds, x-rays, etc.), regardless of how much it might personally end up costing me — but PetPlan had my back! It was the last of several claims they reimbursed me for during my eight years as a policyholder, and in my experience they never quibble; they just pay all reasonable charges, less any applicable deductibles and/or copays. Also, their customer service has always been great — helpful and reassuring — via both phone and email. I’m not ready yet to think about getting another cat, but when that day comes I’ll definitely purchase another PetPlan policy. It's possible that there are other pet insurers as good as Petplan (I have no experience with others), but none could possibly be BETTER than Petplan!