I purchased a plan for my 5 year old cat, Caesar, in April. He had always been very healthy, but hadn't been to the vet in years. On June 17th, I took him to the vet for the required wellness exam (which had to be done within 12 months of starting the policy). He received his vaccines and was given a clean bill of health. Just three days later on June 20th, Caesar suddenly became critically ill and needed to be hospitalized for 5 days. His kidneys and liver were not functioning properly, which created a myriad of problems. It was a strange illness that puzzled the vets, even at the specialty hospital. Eventually, his kidney and liver function returned to normal and he was able to come home. The bill was over $4,500 and from my past experiences with other pet insurance companies, I was so nervous that I was going to be stuck with the bill. Needless to say, this was not the case at at all and Pet Plan was amazing throughout the whole claims process. Not only was this illness completely covered under Caesar's policy, but it took less than 2 weeks from the time my claim was submitted to get my reimbursement check in the mail!! They also contacted my vet directly to get missing records, saving me the time and hassle of doing so. I have worked with other pet insurance companies in the past, and Pet Plan is by far the best in terms of affordability, illnesses covered, claims processing and customer service. Thank you so much, Pet Plan, for giving me the ability to keep my Caesar with me. Caesar sends a big "THANK YOU!" as well :) I highly recommend Pet Plan to all pet parents.