I started insurance with Pet Plan two years ago. I switched to them from another insurance company and I'm glad I did. My other plan had a max pay out of $7000 per condition. Well with Pet Plan, I have their bronze plan which pays out $10,000 per policy year. I didn't have to use my insurance for the first two years until this past May. My boy was diagnosed with Addisons disease. It's a disease that will require life long treatment.
I submitted my very first claim and as expected they approved it. It probably took 3-4 weeks to get a reimbursement check. One thing I wish they had was direct deposit. The other insurance company I use (I have two seniors under their plan and because of pre-existing conditions, I couldn't move them) gave you the option of having your reimbursement check directly deposited into your account. Maybe Pet Plan will consider that.
I'm very happy so far with Pet Plan and I have such a peace of mind knowing they will help me take care of my boy and my two cats.