I have had PetPan for several years and on 4 different dogs. While I've always been pleased, this last event went above & beyond. My 11 week old retriever pup was viciously attacked by another dog, and his jaw and upper palate severely damaged. I didn't have to waste time deciding whether/not I could afford treatment. I knew PetPlan would cover up to the policy limits I had chosen. Not only did I receive a $5,300 reimbursement, it arrived before the credit card bill. Also claims person very warm, helpful and genuinely cared about pup's outcome.