I adopted a yr old cat from SPCA. She had issues that I was not made aware of. Such as an eye infection. Since March I have spent nearly $600 in vet bills and medicine. All I got back was $25 from Petplan. At the time I took the best policy they had. It was the Gold plan with no deductible. Well I see now they do not have that plan anymore but I was not made aware of that my plan has changed either.. Also the $25 came back in a form of a VISA card not a check. I would rather a check so it can be deposited.. This March I will be looking for another pet insurance.