My cat started losing weight no matter how much food he ate. When I took him to the vet, it was determined that he had developed Diabetic Ketoacidosis (DKA). He had to be rushed to the hospital the very next day. Tank was hospitalized for 5 days. I called Petplan and they told me what I needed to do to get my claims submitted to them. It was my first time submitting a claim to them. They were very polite and courteous on the phone. Petplan came through for me and was very supportive of Tank's condition. I had two pet insurances but I have cancelled the other one because they never wanted to pay for any claims. I decided to keep Petplan because I was just so amazed at how they helped in my time of need. Tank could have died. Tank is doing much better now. I would definitely recommend Petplan to everyone.