Good for you PetPlan. My first claim in over 6 years of paying almost 100.00 per month. You made me fight for my reimbursement with all your excuses why you shouldn't have to pay. Got me to cancel after convincing me filing claims would always be a problem, now less than a month later (my last premium shouldn't even have run out yet) when I need you it's "not our problem". And it's not... I cancelled, I except that, It just disappoints me that when you are selling yourselves it's all sunshine and rainbows but when it comes time to step up, it's excuse after excuse. I was once told "If you do a quality and honest job, people will tell their friends about you. If you do poor and dishonest work, people will tell their friends about you!". I'll be telling ALL my friends about you!