Petplan has saved my little girl multiple times. They are the only reason I still have her with me today. Last year she had to have her spleen removed (~$15,000)and this year she got an obstruction that had to be removed (~14,000). She was also diagnosed with osteoarthritis in 2014 and gets weekly acupuncture, laser, and pool therapy (~$30,000 to date). Without Petplan there is no possible way I could afford these medical bills. People comment on the fact that my dog actually seems younger than she used to. This is all because of the medical services I am able to provide for her because of Petplan. Petplan is amazing and covers any medical need that is not preexisting, even alternative medicine and nutritionists. They don't make you jump through hoops and it is very fast and easy to file a claim and receive a check. The staff has some of the best customer service that I have ever experienced (Thank you Kavi, Norma, Mindy, and Christina!). I hear many people complaining all the time about how their pet insurance companies are worthless and never cover any of their pets medical needs and that they feel they are wasting their money. I feel so fortunate that I found Petplan and do NOT have that problem. My little dog means the absolute world to me and I am so extremely grateful to Petplan for giving me more time with her and allowing her to have a happy and healthy longer life. Thank your from the bottom of my heart Petplan!