Great customer service! We were about to cancel out membership with pet plan; we had been making so many calls and were getting nowhere! Our issue was not being resolved, and we kept getting the runaround. Thankfully we had amazing customer service in an agent named Thomas K. He was super helpful, and as soon as he heard our story, he got to the bottom of it! He was great and helpful and expedited the entire situation. We received our benefits, and our little girl is on the mend. We will continue to be pet plan advocates, and suggest that pet plan hire more employees like Thomas. Thank you!