I've had pet plan for years and, while we've always had a good experience with them, our last experience really exceeded all of our expectations. Our crazy energetic dog unfortunately tore both of his acl's within the span of a week. Even though this was his first knee injury, we were nervous that the insurance would only a cover one replacement, and we would have to wait 6 months or a year before the policy would cover the 2nd operation.
However, the pet plan representative assured us that they would cover the full procedure on both knees and he offered to rush a pre-authorization claim for us. Within 48 hours, our boy was in the operating room and we had some semblance of peace knowing that we wouldn't be out of pocket nearly 5k.
The claim was approved and I received a check within 2 weeks of filing. Pet plan was caring, efficient, and so easy to work with. I couldn't recommend them enough for any pet owner.