The title Happiness Manager is absolutely perfect for Melissa Demedio, who was so incredibly helpful during the latest adventure with my boy Dexter and his broken tooth! :-( She made sure that everything went smoothly with my claim and I received reimbursement as fast as you can say "who's a good boy?" I truly appreciate the wonderful care and concern shown by Melissa and all of the other representatives that I've worked with on PetPlan claims for Dexter. If only people insurance was nearly as humane! Thank you so much.