I have been with Pet Plan Insurance since Oakley was a puppy. She is a 4 year old lab who has just had her second TPLO surgery in less than a year. My Happiness Manager Kelly Hinshaw is the most amazing person to deal with; she is helpful, accommodating, and very responsive to my requests. I appreciate being able to contact her directly and she can support me in my requests/claim process. She goes above and beyond to ensure we are well taken care of. Pet Plan Insurance has been wonderful to us and you can be assured that they do cover what they say they cover!