My most beloved 7 year old Maltese had gotten gravely ill; stopping eating. After many tests, biopsies, it was determined that he had a diseased gall bladder. Bills were huge ($12,000). PetPlan was prompt at paying claim, and concerned about our dog. I have had PetPlan for all 7 years of our dog's life. PetPlan has the best customer service. We could remain focused on Oscar's care, and not spend energy and worry on whether we could afford to provide the necessary care.