Gall bladder removal: Our Max was so sick, and the bills were astronomical. Well over $7000. Pet Plan paid all but $200 within two weeks of submitting the claim. This is one of many very positive experiences we have had with Pet Plan. They have saved us thousands of dollars. Were it not for this plan, we might have lost Max due to financial hardship. The customer service, whether by phone, email or claims processing, is efficient and very regarding of the pet owners and what they are going through with their sick pet. I never had to worry about checking in with the company. Our CVS Emergency Vet Specialists are very familiar with this company and its ease in filing claims. I highly recommend pet insurance from Pet Plan. They cover your pet and give you peace of mind. I just had a great conversation with Pet Plan's rep, Kim. She was immediately helpful and cheerful. What a pleasure. Thank you Pet Plan for helping Max live a longer and healthier life.