My eight-year-old cat Dylan all of a sudden stopped eating and drinking. Fast-forward through vet visits, animal hospital stay, and follow-up vet visit, and I was gulping at over $3k worth of bills. The diagnostics never zeroed in on what was making Dylan so ill, but he's been restored to full health, and it was wonderful knowing I had the insurance to rely on for all of the testing and supportive care. There was a bit of back-and-forth with the claim, but that was largely due to my regular vet. Petplan staff were very kind, patient, and understanding, and working with them was a truly pleasant customer experience. Best of all, they didn't quibble with the experts, and reimbursed me fairly for Dylan's care. I highly recommend Petplan!