My little papillon mix, Dixie just had eye surgery for 3rd gland prolapse (or cherry eye). She also had distichia hairs which are extra eyelashes that grow into the cornea which had to be removed. I submitted my claim on 3/10/16 and received my check on 3/22/16. I am so happy with Petplan service and I felt relieved that I didn't have to come up with the full amount of the money to pay for this surgery. This is my second claim and I am happy to be a part of the Petplan family.