When we got our yellow lab I immediately searched for Pet Insurance, never had it before. I signed with PetPlan, and had a sense of comfort knowing that if something were to happen, he would be covered. At 4-1/2 years old, he tore his ACL. I had no prior experience with Pet Insurance so I was curious how much and how PetPlan would cooperate with what we were going to endure with the vet bills and a major surgery. To my surprise from the very first contact with PetPlan, they were responsive right away. After submitting all the necessary documents, PetPlan issued reimbursement and check(s) would arrive less then a week and a half later. Even my Vet was thoroughly impressed with the PetPlan insurance, she said she had seen so many different insurance companies drag things out with pet owners, but not PetPlan. She wanted to know more so she could write about the awesome experience on her Facebook page. I have recommended PetPlan to many people since last Fall, they truly care about their customers.