My Golden is fighting cancer. She has had four surgeries and several chemo treatments in the last six months or so. I have filed a claim after each treatment which has been handled fairly and expediently each time. My most recent claim was submitted less than a week ago and it has already been approved. There were a couple of delayed claims but the delay was caused by a back log at the Vets and not with Pet Plan. As soon as the vet got the appropriate medical records to the adjuster, the claim was approved immediately. I have been a customer of Pet Plan since 2009 and am very happy with their service, which includes helpful customer service representatives when needed.