I have been a petplan customer for 5 years now. Using my benefits has never been difficult but the addition of the app has made it even easier. I continue to be a customer because having this coverage allows me not to stress about unexpected vet bills so I can focus on the beat treatment for my cat and dog. Recently my 6 year old cat was diagnosed with lymphoma that spread from intestinal mass to spleen and liver. He is currently undergoing a chemo protocol along with acupuncture and nutritional treatments. Knowing our time with him is limited, we've been able to enjoy our time with him as well as help him to feel more comfortable. While his story is still a work in progress petplan has been great in quickly paying his multiple claims and answering any question. Initially I picked petplan over others because petplan covers more and allows you to customize coverage levels. Thank you petplan.