We all dread dealing with insurance companies, may they be home, auto, travel or health. But from day 1 till now, PetPlan has done an unbelievable job in customer service/support.
Our little pup is 2yrs old and recently was diagnosed with LUXATING PATELLA on both her knees. We didn't want to waste time and took her into surgery, which isn't cheap (~$5k). When it came time to file a claim, PetPlan rep. was polite and helpful throughout the entire process. Yes you still have to fill out the necessary paperwork and supply documents required but after that... the process was seamless. Now both our pup and I can relax and focus on the recovery.