I have had Pet Plan Insurance on both of my dogs for a few years now and we have never had any issues with reimbursement and have never been denied a claim. Most recently our beloved dog Maggy began breaking out severely and had some sort of allergic reaction. We rushed her to the vet and she was treated and needed an expensive allergy panel done to determine the cause of the reaction (This was not the first reaction). We authorized the tests to be performed and I was quite shocked that I received the reimbursement check from Pet Plan well before I received the allergy panel results. Very nice to know the piece of mind we have to take care of our animals when needed, no matter how minor and that the financial part of the process is relieved by having the Pet Plan Insurance.