Both of our lab mix dogs had to have paradontal surgery. I figured, as insurance plans always do, PetPlan would find a reason to not pay the claim. However, they DID pay the claim! Shortly thereafter, one of our boys had two tumors that needed to be removed surgically. Again, PetPlan came through and paid for the procedure, antibiotic, everything, other than our deductible! They are so nice to work with! So pleasant! So professional and really care about our boys!