When my four year old cat Scout would not come out for "treat time". I knew something was very wrong. She was hiding under a bed and just not herself. As any pet parent would, I called the vet immediately. She was running a very high fever. While at the vet, I mentioned having this coverage. They let me know they had several clients using PetPlan also. They were quick to let me know that they had seen some substantial claims paid. I got this coverage because I did not want to be put in a position that I had to make an economic decision when choosing the care for Scout or her brother Ranger. I was able to work with the animal hospital to get her the best care. She is much better now. Home and getting stronger each day. The claim service and staff at PetPlan was outstanding. I was floored when the check came for the full amount of the care (less my deductible of course). The claim was paid quickly without a hitch. I used the claim application on my phone to process everything. So easy. My stress level was really amped up while Scout was so sick. PetPlan took the financial stress off the table. I can't recommend them enough.