I have 2 young cats (under 10).In the past few years they each have had gotten sick with one of them needing surgery earlier in the year.
Every time I make a claim, Petplan has always processed it within a reasonable amount of time and never questioned me on anything. And whenever I have a question or concern it's always handled quickly with your agents.
I have friends who have plans with other companies and they never get the kind of service I get in terms of getting my claims processed and payed. One of them even switiched to Petplan after seeing how happy I was with them.