Lucy, our 6 yr old multipoo became sick quickly and without warning with an immune mediated disease that caused alot of degeneration and irreversible loss of muscle. We were heartbroken at the various tests, medications and complications before she was diagnosed and stabilized. The only constant throughout the last 5 months was the dependability and mind easing of having Pet Plan by our side throughout 10 claims totaling over $4500 in reimbursements!This illness has been a nightmare and Lucy still has a long way to go but with Pet Plan backing us up we don't have that stress of how to pay for the continued care she needs. She is family and now I know Pet Plan is too!! I cant say enough good things about this company and how awesome their customer service has been! Genuine concern and caring with quick response to any inquiries and payment of claims. I cant imagine why every pet owner doesn't have a policy with them!