My 11 year old golden retriever was diagnosed with Cushings Disease a couple years ago.
When the vet first informed us about Rocky's lifelong illness, I was so relieved that we had secured Petplan given the high medical costs. But when we put in our first claims, we ended up waiting more than a month for any response. I called to find out what took so long and no one was able to explain what the problem was.
After more than two months, I spoke with Melissa DeMedio who identified herself as a "Happiness Manager" and she personally followed the claims through for us. It took another couple of weeks but we finally received a check.
Rocky is under constant treatment and the claims are not always handled efficiently. But any time there's a delay, we seek out Melissa's help and she always comes through for us. Thank you Melissa!