I am writing you in regards to Ms. Susan P. I recently took my cat Miles to the vet for oral pain. What I thought was going to be a simple visit and a possible extraction turned into surgery and hospitalization. Of course I was heartbroken! Miles is my child! When I realized this situation had turned into more than I had planned for I reached out to Pet Plan immediately to understand my options. That's when I found Susan! From the very beginning Susan was helpful and most of all compassionate! She explained my coverage, walked me through the pre-authorization process and made sure I had everything in place. As emotional and scattered as I was Susan remained patient with all my calls and my multiple and probably repetitive questions. I could go on and on about how she has helped Miles & I but to keep it simple I just wanted someone to know Susan has made a difference:) She is probably like this with all her customers but to Miles & I she has been a true blessing! Having Pet Plan & people like Susan on our side has saved Miles life & obviously saved me financially!
Keep up the great work Susan!
Myself, Miles & his little bro Max appreciate you! :)