Customer Service Top Notch,Claim Process Painfree

Out of 10

Our Westie Terrier has a Mass Tumor that's at an unusual location, behind right ear. It started to get larger that we had him come in to get checked. A whole another story regarding the Vet & Hospital. Working with them turned out messy/all over the place and every time we came in for a visit they found something that would complicate the procedure of having it removed that indicate more tests and more procedures such as finding out he has Heart Murmur that would complicate him going under. So thankful that Petplan offers a Pre Qualification Form. It certainly gave me a peace of mind and gave me clarification that both Mass Tumor & Heart Murmur would be covered. Also, I would like to give a shoutout to Justin who was so helpful during the entire preauthorization & claim process. He went out of his way and helped communicate with the Hospital on getting the medical records, completed paper work on their end, estimates needed. (hospital failed to provide in the first place!) He answered all of my questions and constantly provided me with updates. Thank you for alleviating so much unnecessary stress! Process of the claim was painless and was completed in a timely manner. Just with the helpful customer service & efficient process alone I Will definitely stay with PetPlan Insurance.

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Mass Tumor & Heart Murmur
Claim Amount
$500 - $1000

West Highland White Terrier

Age of Pet
Over 8 years

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