I have had Petplan insurance for about 7 years. I have 4 dogs insured now and have had to file claims for 3 of them over the years. Every representative I've worked with has been very helpful, thoughtful, and caring about my pet's situation. Most recently, I worked with Katie H over my 14 year old dog's claim and she was wonderful too. They have paid all of my claims promptly. Working with them is not adversarial like it can be with an insurance company. They seem happy to be able to help. I recommend them to other pet owners all of the time.