PetPlan has always been extremely easy to work with. We have had several claims with them throughout the years. Each and every time PetPlan exceeds my expectations through ease of website use, customer service and timely reimbursement. We had different insurance for my other dog many years ago and I always felt it was such a hassle to deal with them. PetPlan has literally been a lifesaver to my boy Jackson who was diagnosed with Cushings Disease a few months back.