Having a chronically ill pet is extremely stressful for everyone. Lulu, our nearly 15 year old calico cat, presented with a severe UTI, which was later diagnosed as chronic renal failure. Fortunately we had PetPlan coverage for her and had had it for quite a few years, and had previously submitted claims for bouts of pancreatitis she had suffered in the past. Those treatments and claims, well handled, had long been concluded and this new development was not good news. Having PetPlan coverage and their great claim filing processes and helpful customer service when I needed it was such a relief for us. Unfortunately, we lost Lulu after two months of treatment, but with the help of our great veterinarian and PetPlan, we were able to give her a relatively comfortable last few months with us so we could say goodbye.