I have been dealing with a difficult situation, we admitted my 3 year old Chihuahua to the ER Thursday, The doctors diagnosed her with Hemorrhagic gastroenteritis (HGE) is a disease of dogs characterized by sudden vomiting and bloody diarrhea. The symptoms are usually severe, and HGE can be fatal if not treated. 5 days later My Chyna was not getting better we got hit with another billing estimate that we could not cover. We never had made any claims with our insurance company. This was our first experience with this company. I was devastated, I called Pet plan and Katie Miller answer the phone. She was super helpful and she made me feel at ease. She discussed many options that gave me hope with getting the best treatment for my Chyna. One of the options was a Direct Pay to my Vet. I had to have my vet agree and sign a document that would help with finances from Pet Plan. My Vet agreed and now Chyna will be getting the best treatment. Thanks to Pet Plan insurance and Katie for being so professional, efficient and helpful. She expedited the claim and made sure to work as quickly as possible with my Vet. Hopefully soon Chyna will be home barking at the neighbors.