I never gave much credence to the " happiness counselor " reference heard when I call Pet Plan. But today I told Sasha Garrick she fulfilled the title. Not only did she understand my frustration with the repetitive emails I was receiving from Pet Plan regarding an invoice, she went the extra step by calling my vet and straightening out the confusion . Happiness is brought about by caring and initiative. Sasha exhibited both of those today. She gets a 10+. Good job !!