I adopted two kittens from Hermitage No Kill Shelter and was given Petplan Pet insurance information to protect Taylor Made and Callaway. I did not want money issues to determine if I could care for my pets properly so I bought insurance with $100 deductible. At their second visit prior to their first birthday with Dr. Mac at Briarcrest Veterinary Center, a serious condition was discovered that causes gum and skin issues for both kittens. Treatment was over $1000 for both. I was skeptical if PetPlan would actually cover the treatment. They did! I received a check totaling $800 for both treatments within two weeks of the Veterinarian submitting the claim.