My 3 1/2 year old Beagle Mix, Zippy, tore her ACL back in February. We decided to have the surgery 5/9. After the surgery, I had downloaded the claim form from the website and began to fill it out. There was one section where I wasn't sure what the answer should be so I called Pet Plan, and they told me to get rid of the form and download the app.
It was so ridiculously easy...all I had to do was take pictures of my receipts and records and the app did the rest. I used the app to file my claim on Saturday 5/14
I spoke with another rep 5/17 and was told that my claims have all been processed and paid 100% and the checks are being sent out today, 5/18!
Bottom line, this was such a positive experience, and I recommend Pet Plan and their app to everyone who has a pet.